Billing 
Change my package 
My current package 
Email 
Home move 
Service status 
Help 
Account settings 
All Virgin Media devices are compliant with the UK Product Security and Telecommunications Infrastructure (Product Security) Act (also known as PSTI). This Act sets out a minimum level of security for all smart devices, to make them more secure against cyber attacks. This applies to devices sent out after 29 April 2024.
If you've experienced a security issue with any of your Virgin Media kit, you can report it to us by calling us on 150 from your Virgin Media home phone or 0345 454 1111 from any other phone.
Head here for information on O2 devices.
Virgin Media Hubs
Hub 5x
Model number: FAST 5685 LGB-VMB
Manufacturer name: Sagemcom
You can use the model number of your device on the manufacturer’s website here to see all its security information
Hub 5
Model number: FAST 3896 LG-VMB
Manufacturer name: Sagemcom
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information
Hub 4
Model number: TG3492LG
Manufacturer name: Commscope / Vantiva / Arris
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information
Hub 3
Model number: TG2492LG
Manufacturer name: Commscope / Vantiva / Arris
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information
TV Boxes
Virgin TV V6 box
Model number: DCX-960
Manufacturer name: Commscope / Vantiva / Arris
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information
Virgin TV 360 box
To find the manufacturer of your TV box, look at the label located TBC
Model number: 1008R-HDD-VM
Manufacturer name: Humax
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information
Model number: DCX-960
Manufacturer name: Commscope / Vantiva / Arris
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information
Stream box
Manufacturer name: Commscope / Vantiva / Arris
To find the model number of your Stream box, look at the label located on the device.
Model number: Apollo VIP-5002w
You can use the model number of your device on the manufacturer’s website here to see all its security information
Model number: Apollo VIP-7002w
You can use the model number of your device on the manufacturer’s website here to see all its security information
WiFi Pods
WiFi Pod (Black)
Model number: FAST 266 V2 LG-VMB
Manufacturer name: Sagemcom
You can use the model number of your device on the manufacturer’s website here to see all its security information
WiFi Pod (White)
To find the model number of your WiFi Pod, look at the label located on the device.
Model number: LG312Z, LG203X, LG302Z, LG403Z, LG443Z, PP203X, PP302Z
Manufacturer name: Sercomm
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information
WiFi Booster
To find the model number of your WiFi Pod, look at the label located on the device.
Model number: PG 9072LG VM, PG 9073LG VM
Manufacturer name: Comtrend
You’ll shortly be able to use the model number of your device on the manufacturer’s website here to see all its security information