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Accessibility at Virgin Media
At Virgin Media, we want everybody to enjoy our great products and services. That's why we're doing everything we can to make them accessible for disabled people.
Virgin TV
Find information on subtitles, audio description, and many other features in your Virgin TV service.
Virgin Broadband
By changing a few settings on your computer, browsing the web is an easier, more enjoyable experience.
Virgin Phone
We all love keeping in touch with family and friends. We'll show you what features make this possible for everyone.
Virgin Mobile
Looking for a new mobile? Many of our mobile phones are packed with useful accessibility features. We'll show you which features will help.
Our stores
To speak to a member
of the Virgin Media
team face to face, visit
one of our high street
stores.
Your account & billing
As well as providing
bills in accessible
formats, we have a
service that lets a
friend or family
member look after your
account.
Contact us
Broadband, TV and Phone Customers
Dial 150 from your Virgin Media home phone or mobile. It's free.
If you want to contact us using our Text Relay Service, call our Text Relay freephone number 18001 0800 052 2164
Or ring us from any other phone:
Dial 0345 454 1111*
Mobile customers
Dial 789 from your mobile. It's free.
Or ring us on 0345 6000 789** from any other phone.
Call from a textphone
Dial 18001 0345 454 1111*
Video Relay Service
Monday to Friday 9am until 8pm
Saturday and Sunday 9am until 4pm
Contact us through a sign language interpreter
The legal stuff*
For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.** Please note that standard charges apply. Please check with your network operator for rates.