Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

Contacting Virgin Media

Please only get in touch if you need to.
Mobile/Desktop only wrapper - from Small breakpoint - to Large breakpoint

Contacting Virgin Media

Please only get in touch if you need to.
Mobile/Desktop only wrapper - from Large breakpoint - to No limit breakpoint

Contacting Virgin Media

Please only get in touch if you need to.
 
 
Mobile/Desktop only wrapper - from Medium breakpoint - to No limit breakpoint

Check your service status

Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated.

Check status
Mobile/Desktop only wrapper - from Extra small breakpoint - to Small breakpoint

Check your service status

Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated.

Check status
Check your service status
Mobile/Desktop only wrapper - from Small breakpoint - to Medium breakpoint

Check your service status

Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated.

Check status
 
Virgin Media Community

Our communityis on hand

Join us to access a wealth of hints, tips and to chat with us and our customers.
 

Find an answer

    

Not sure how to do something?

Make the most of your services by getting to grips with all our kit’s features and settings.
 

Help using our services

    

Broadband

I have no WiFi
My speed is slow
WiFi booster
Connecting my device
My Hub settings
Security

TV

I have an error code 
My remote isn’t working
I’m missing channels
My sounds isn’t working 
My pictures distorted
My screen is blank

Phone

I have no dial tone
I have a noisy line
Call features
Dealing with nuisance calls
Accessibility services

Mobile

Device support
Roaming
I can’t sign in
Making and receiving calls
Network coverage
Security

Account & Billing

Understanding my bill
Changing my package
Making a payment
Managing my Virgin Media account
Registering for My Virgin Media
Forgotten My Virgin Media sign in details
Forgotten your Mobile Account password

Email

Changing my email password
My account is locked
My email settings
My account has been hacked
My emails aren’t sending
How to create an account
I can’t sign in

Apps

Downloading TV Go App
Using TV Control App
Downloading TV Conrol App
What is the Virgin Media Connect app